SHIPPING & RETURNS

*Last Updated:* June 2026

​

Thank you for shopping with Glowl. We are committed to delivering your order as quickly and efficiently as possible. Please review our shipping policy below for information about order processing, delivery times, and shipping procedures.

​

Order Processing

All orders are processed within *1–3 business days* after payment has been successfully received and verified. Orders are not processed, shipped, or delivered on weekends or UK public holidays.

During periods of high demand, promotions, or seasonal events, processing times may be slightly extended.

​

Delivery Times

Estimated delivery times are as follows:

​

* Standard Delivery: *3–8 business days*
* Express Delivery: *1–5 business days* (5£)
 

Please note that delivery times are estimates and are not guaranteed.

​

Shipping Costs

Shipping fees are calculated at checkout based on the delivery address, shipping method selected, and order value.

Any available free shipping promotions will be clearly displayed on our website.

​

Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing tracking information (where available) so you can monitor the progress of your shipment.

​

Delivery Delays

While we work with reliable shipping partners, delays may occasionally occur due to circumstances beyond our control, including:

* Severe weather conditions
* Transport disruptions
* Customs inspections
* Public holidays
* High seasonal demand

​

Glowl is not liable for delays caused by third-party carriers or events outside our reasonable control.

​

Incorrect Address Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If an incorrect address is provided and the order has already been dispatched, Glowl cannot guarantee that changes can be made. Additional shipping charges may apply if a package is returned and requires reshipment.

​

Lost or Damaged Parcels

If your order arrives damaged or appears to be lost in transit, please contact our customer support team within *14 days* of the expected delivery date.

We will investigate the matter with the carrier and work towards an appropriate resolution.

​

International Shipping

Where international shipping is available, delivery times may vary depending on the destination country.

Customers are responsible for any applicable customs duties, import taxes, VAT, or other fees imposed by local authorities unless otherwise stated at checkout.

​

Contact Us

If you have any questions regarding shipping or delivery, please contact our customer support team through the contact information provided on our website.

Thank you for choosing Glowl. We appreciate your trust and look forward to serving you.